# Local Government & Public Sector

> Consultations citizens actually finish. Multilingual, voice-first, structured data out. GDPR-compliant and EU-hosted.

**URL:** https://unformal.ai/use-cases/local-government
**Topics:** public consultation, citizen engagement, GDPR, multilingual, hub.brussels, public sector

## Summary

For public sector consultation. Long consultation forms see 20-30% completion, need a separate form per language, produce free-text that has to be manually coded, and deliver insight after the window to act has closed. Unformal runs a short multilingual conversation (FR, NL, EN, DE auto-detected in one Pulse) with voice input, returning a structured Echo per respondent and Resonance across all of them. EU-hosted and GDPR-compliant, with data staying in region. Two consultations built for hub.brussels run in production today. Pilots are pay-per-conversation; design-partner engagements start from EUR 10,000.

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Use case: Local Government & Public Sector

# Consultations citizens actually finish.

Replace static forms and 30-page PDF surveys with a short AI conversation. Multilingual, voice-first, structured data out. GDPR-compliant and EU-hosted.

## Public consultation is broken. Everyone knows it.

## Two live examples, running in production.

Both were built for hub.brussels. You can try them right now, on your phone, in 2 minutes.

### Information point for entrepreneurs

A conversation that helps a Brussels-based entrepreneur figure out what support they need, what permits apply, and who to talk to at the region. Built for hub.brussels.

unformal.ai/p/hub-info →

### Sustainability self-assessment

A 4-minute self-assessment that helps a business understand their sustainability posture across energy, mobility, waste, and social impact, with a tailored report at the end.

unformal.ai/p/hub-sustainability →

## How it works

### Describe the consultation

"I'm running a sustainability self-assessment for local businesses. I want to understand where they stand on energy, mobility, waste, and social impact, and what support they'd need to improve."

### AI builds the conversation

Unformal generates the right questions, follow-ups, and adaptive inputs (sliders for scoring, chips for quick selection, voice for open answers). Multilingual out of the box.

### Share a link

Email it, put it on your website, include it in a campaign. Works on any phone, no app install. Citizens can reply in the language they prefer.

### Review structured results

Every respondent gets an Echo (structured summary of their answers). Across all respondents, Resonance surfaces the consensus, the divergence, and the themes worth acting on.

## Static form vs. Unformal

- Static form / PDF survey
- Unformal
- Completion rate
- ~20-30% on long consultation forms
- 80%+ (conversation adapts, respondent can speak)
- Languages
- One form per language, maintained separately
- FR / NL / EN / DE in the same Pulse, auto-detected
- Voice input
- Not supported
- Citizens can speak their answer, we transcribe and structure it
- Output data
- Free-text blobs, manual coding
- Structured Echo per respondent + Resonance across all respondents
- Time to insight
- Weeks of manual analysis
- Aggregate patterns visible the moment responses arrive
- Hosting & compliance
- Varies
- EU-hosted, GDPR-compliant, data stays in region

## Built for public sector procurement.

### EU-hosted

Infrastructure runs in the EU. Citizen data stays in the EU.

### GDPR-compliant

Data minimisation by design. Clear retention controls. DPA on request.

### Multilingual

FR, NL, EN, DE out of the box. Respondents reply in the language they prefer.

## Start small. Scale when it works.

Pay-per-conversation for a pilot. Design-partner engagement with a dedicated workspace, co-designed Pulses, and a 6-month roadmap from €10,000 . Full enterprise deployments for regional and federal agencies on request.

## Run your next consultation on Unformal

Two live examples already serving Brussels. Try one, then we'll build yours.

## Common questions

### Is it GDPR-compliant and EU-hosted?

Yes. Infrastructure runs in the EU, citizen data stays in the EU, with data minimisation by design, clear retention controls and a DPA on request.

### How does it handle multiple languages?

FR, NL, EN and DE work in the same Pulse with automatic detection, instead of one separately maintained form per language.

### Is it running anywhere in production?

Yes. Two consultations built for hub.brussels are live: an information point for entrepreneurs and a sustainability self-assessment.