Is it GDPR-compliant and EU-hosted?

Yes. Infrastructure runs in the EU, citizen data stays in the EU, with data minimisation by design, clear retention controls and a DPA on request.

How does it handle multiple languages?

FR, NL, EN and DE work in the same Pulse with automatic detection, instead of one separately maintained form per language.

Is it running anywhere in production?

Yes. Two consultations built for hub.brussels are live: an information point for entrepreneurs and a sustainability self-assessment.

Local Government & Public Sector

Consultations citizens actually finish. Multilingual, voice-first, structured data out. GDPR-compliant and EU-hosted.

Public consultation is broken. Everyone knows it.

The form nobody finishes. Two-thirds of respondents abandon online forms before the end. On long consultation forms, it’s worse. The people you most want to hear from, busy entrepreneurs, working parents, small associations, drop off first.

One language per form. Brussels runs in FR and NL. Flanders serves FR and English-speaking residents too. Every added language doubles the work, and the translations drift.

Free-text in, manual coding out. Open questions give you honest answers, but someone has to read 400 paragraphs and tag them. Usually a stagiaire. Sometimes a consultant. Always slow.

Insight lands too late. By the time the report is written, the window to act on it has closed. The next call for input goes out, and the cycle repeats.

Two live examples, running in production

Both were built for hub.brussels. You can try them right now, on your phone, in 2 minutes.

Information point for entrepreneurs — a conversation that helps a Brussels-based entrepreneur figure out what support they need, what permits apply, and who to talk to at the region.
Sustainability self-assessment — a 4-minute self-assessment that helps a business understand their sustainability posture across energy, mobility, waste, and social impact, with a tailored report at the end.

How it works

Describe the consultation. “I’m running a sustainability self-assessment for local businesses. I want to understand where they stand on energy, mobility, waste, and social impact, and what support they’d need to improve.”
AI builds the conversation. Unformal generates the right questions, follow-ups, and adaptive inputs (sliders for scoring, chips for quick selection, voice for open answers). Multilingual out of the box.
Share a link. Email it, put it on your website, include it in a campaign. Works on any phone, no app install. Citizens can reply in the language they prefer.
Review structured results. Every respondent gets an Echo (structured summary of their answers). Across all respondents, Resonance surfaces the consensus, the divergence, and the themes worth acting on.

Static form vs. Unformal

	Static form	Unformal
Completion rate	~20–30% on long consultation forms	80%+ (conversation adapts, respondent can speak)
Languages	One form per language, maintained separately	FR / NL / EN / DE in the same Pulse, auto-detected
Voice input	Not supported	Citizens can speak their answer, we transcribe and structure it
Output data	Free-text blobs, manual coding	Structured Echo per respondent + Resonance across all respondents
Time to insight	Weeks of manual analysis	Aggregate patterns visible the moment responses arrive
Hosting & compliance	Varies	EU-hosted, GDPR-compliant, data stays in region

Built for public sector procurement

EU-hosted — Infrastructure runs in the EU. Citizen data stays in the EU.
GDPR-compliant — Data minimisation by design. Clear retention controls. DPA on request.
Multilingual — FR, NL, EN, DE out of the box. Respondents reply in the language they prefer.

Start small. Scale when it works.

Pay-per-conversation for a pilot. Design-partner engagement with a dedicated workspace, co-designed Pulses, and a 6-month roadmap from €10,000. Full enterprise deployments for regional and federal agencies on request.